I went to your salon in Causeway Bay on March 1 to have my hair trimmed. I was disappointed that the service quality was not up to your usual high quality.
I had an appointment but i still needed to wait for nearly two hours during non-peak hours. The stylist also looked impatient when he trimmed (m...) hair for me. I asked him to color my hair dark brown but it turned out that the color was light red. I expressed my discontent with the color and required him to correct it. However he refused to do it again unless I paid for the extra services.
Since I am a frequent customer of the salon, I was surprised at the quality of the service.
I sincerely hope you will offer me compensation for the inconvenience.
Yours faithfully,
Polly Chan, Joe Chan
Replied by Don, Dennis and Rex
Dear Mr. and Mrs. Chan,
Subject line?
We are sorry that we have not provided satisfactory service to you.
Concerning your letter, we have carried out an investigation. It shows that there were two barbers and one hairdresser on sick leave on March 1. (show the link between the cause and problems explicitly) We apologize for any inconvenience made.
For the mismatch of hair color, we admit that it was our mistake. We will provide you free hair dying service. We will telephone you to arrange a suitable time to serve you. (better linking between sentences needed)
We appreciate your patronage of our salon and we want every servicevisit to be satisfactory. To show our goodwill, we are enclosing with this letter a $50 coupon that you can use with your next patronage for our salon.
Yours sincerely,
Don
Rejection by Vincent Charlotte Tat
Dear Miss Chan,
RE:Complaintof the service quality(be positive)
Thank you for your letter on 2 March.
In reply to your complaint, we afraid that we cannot accept the request after serious consideration. We are sorry about the waiting time. However since we did not recognize that you need an extra dying service other than merely haircut that have not been told during booking, and as this service requires two hours preparation.
Complaint of service quality
I went to your salon in Causeway Bay on March 1 to have my hair trimmed. I was disappointed that the service quality was not up to your usual high quality.
I had an appointment but i still needed to wait for nearly two hours during non-peak hours. The stylist also looked impatient when he trimmed (m...) hair for me. I asked him to color my hair dark brown but it turned out that the color was light red. I expressed my discontent with the color and required him to correct it. However he refused to do it again unless I paid for the extra services.
Since I am a frequent customer of the salon, I was surprised at the quality of the service.
I sincerely hope you will offer me compensation for the inconvenience.
Yours faithfully,
Polly Chan, Joe Chan
Replied by Don, Dennis and Rex
Dear Mr. and Mrs. Chan,
Subject line?
We are sorry that we have not provided satisfactory service to you.
Concerning your letter, we have carried out an investigation. It shows that there were two barbers and one hairdresser on sick leave on March 1. (show the link between the cause and problems explicitly) We apologize for any inconvenience made.
For the mismatch of hair color, we admit that it was our mistake. We will provide you free hair dying service. We will telephone you to arrange a suitable time to serve you. (better linking between sentences needed)
We appreciate your patronage of our salon and we want every service visit to be satisfactory. To show our goodwill, we are enclosing with this letter a $50 coupon that you can use with your next patronage for our salon.
Yours sincerely,
Don
Rejection by Vincent Charlotte Tat
Dear Miss Chan,
RE: Complaint of the service quality (be positive)
Thank you for your letter on 2 March.
In reply to your complaint, we afraid that we cannot accept the request after serious consideration. We are sorry about the waiting time. However since we did not recognize that you need an extra dying service other than merely haircut that have not been told during booking, and as this service requires two hours preparation.